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[size= 14px]Tai Sao Cham Soc Khach Hang Lai Quan Trong Voi 1GOM?[/size]

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[size= 14px]Trong the gioi ca cuoc truc tuyen day canh tranh, viec so huu mot nen tang vung chac va san pham hap dan thoi la chua du. Dieu thuc su tao nen su khac biet, dieu giup mot thuong hieu nhu 1gomdung vung va phat trien chinh la chat luong dich vu cham soc khach hang (CSKH).[/size]

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[size= 14px]Doi voi 1GOM, khach hang khong chi la nhung con so giao dich, ho la nhung thanh vien cua mot cong dong. Ho tim den 1GOM khong chi vi ty le keo hap dan hay kho game da dang, ma con vi su tin cay va cam giac duoc ton trong. Mot trai nghiem CSKH tuyet voi chinh la soi day vo hinh gan ket nguoi choi voi nha cai, bien ho tu khach hang mot lan thanh nhung hoi vien trung thanh.[/size]

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[size= 14px]Hay tuong tuong, nguoi choi dang gap su co ve nap/rut tien luc nua dem, hoac khong hieu ro ve luat choi cua mot su kien moi. Neu ho phai cho doi hang gio dong ho, hoac nhan duoc cau tra loi may moc, lanh lung, kha nang ho quay lai lan sau se giam di dang ke. Nguoc lai, mot giai phap nhanh chong, than thien va chuyen nghiep se cung co niem tin cua ho tuyet doi vao 1GOM. Do la ly do tai sao dau tu vao CSKH khong phai la chi phi, ma la khoan dau tu sinh loi cao nhat.[/size]

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[size= 14px]Ba Tru Cot Cua Dich Vu CSKH 1GOM Hieu Qua[/size]

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[size= 14px]Dich vu cham soc khach hang cua 1GOM duoc xay dung dua tren ba yeu to cot loi, dam bao moi tuong tac deu dat hieu suat toi da.[/size]

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[size= 14px]1. Toc Do Phan Hoi: Nhanh Nhu "Con Gio"[/size]

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[size= 14px]Trong linh vuc ca cuoc, thoi gian la tien bac, va doi khi la ca su may man. Nguoi choi can su ho tro ngay lap tuc, dac biet khi cac tran dau hoac su kien dang dien ra.[/size]

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[size= 14px]Tai 1GOM, chung toi uu tien toc do:[/size]

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[size= 14px]Ho tro Truc tuyen (Live Chat) 24/7: Day la kenh lien lac chinh, duoc trang bi doi ngu nhan vien tuc truc khong ngung nghi. Muc tieu la giam thieu thoi gian cho doi xuong muc toi thieu, ly tuong la duoi 60 giay cho nhung van de pho thong.[/size]

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[size= 14px]Xu ly van de uu tien: Cac van de lien quan den giao dich tai chinh (nap/rut) luon duoc dua len hang dau. Chung toi hieu rang su cham tre trong viec rut tien co the gay ra su lo lang lon cho nguoi choi.[/size]

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[size= 14px]Tich hop da kenh: Ben canh Live Chat, cac kenh nhu Zalo, Telegram, va Hotline dien thoai cung duoc duy tri de dam bao nguoi choi luon co the ket noi duoc voi chung toi.[/size]

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[size= 14px]2. Kien Thuc Chuyen Sau va Tinh Chuyen Nghiep[/size]

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[size= 14px]Khong co gi te hon viec noi chuyen voi mot nhan vien ho tro nhung ho lai khong hieu ro ve san pham hoac chinh sach cua nha cai. Doi ngu CSKH cua 1GOM duoc dao tao bai ban va lien tuc cap nhat kien thuc.[/size]

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[size= 14px]Am hieu san pham: Tu ty le keo phuc tap, cach thuc hoat dong cua cac tro choi casino, den cac chuong trinh khuyen mai moi nhat – moi nhan vien deu la chuyen gia.[/size]

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[size= 14px]Giong van chuan muc nhung than thien: Chung toi su dung ngon ngu tieng Viet chuan xac, ro rang, nhung khong qua cung nhac. Phong cach giao tiep phai the hien su dong cam va san long giup do. Vi du, thay vi noi "Ban can lam gi do", chung toi se dung "De toi giup ban giai quyet van de nay ngay lap tuc nhe."[/size]

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[size= 14px]Xu ly khung hoang: Nhan vien duoc huan luyen de giu binh tinh va dua ra giai phap hop ly ngay ca trong nhung tinh huong cang thang nhat (vi du: loi he thong tam thoi, hoac nguoi choi dang thua cuoc va buc xuc).[/size]

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[size= 14px]3. Ca Nhan Hoa Trai Nghiem: Khong Chi La Mot Ma ID[/size]

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[size= 14px]Su khac biet lon nhat giua mot dich vu tot va dich vu xuat sac la kha nang ca nhan hoa. 1GOM khong muon ban cam thay minh chi la mot day so tai khoan.[/size]

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[size= 14px]Ghi nho lich su: Nhan vien ho tro co the truy cap nhanh chong lich su tuong tac cua nguoi choi. Neu ban la khach hang VIP hoac thuong xuyen gap mot van de cu the, chung toi se khong bat ban phai lap lai cau chuyen moi lan lien he.[/size]

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[size= 14px]Uu dai rieng biet: Dua tren muc do hoat dong va nhu cau, he thong CSKH co the phoi hop voi bo phan quan ly tai khoan de dua ra cac uu dai, tien thuong (bonus) hoac dieu chinh dieu kien ca cuoc phu hop cho tung ca nhan.[/size]

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[size= 14px]Chu dong lien he: Trong truong hop co bao tri he thong lon hoac su co ky thuat keo dai, bo phan CSKH cua 1GOM se chu dong thong bao cho nguoi choi bi anh huong truoc khi ho kip nhan ra van de.[/size]

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[size= 14px]Vuot Qua Ky Vong: Bien Phan Nan Thanh Co Hoi[/size]

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[size= 14px]Trong mat nhieu doanh nghiep, phan nan la dieu tieu cuc. Nhung tai 1GOM, chung toi xem do la mon qua vo gia. Phan nan chinh la co hoi de chung toi thay ro nhung diem yeu can cai thien va chung minh cam ket cua minh.[/size]

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[size= 14px]Khi mot nguoi choi phan nan:[/size]

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[size= 14px]1. Lang nghe khong ngat loi: Cho phep nguoi choi trut het su buc xuc ma khong bi ngat ngang.[/size]

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[size= 14px]2. Xac nhan va Xin loi chan thanh: Ngay ca khi loi khong hoan toan thuoc ve 1GOM (vi du: do duong truyen internet cua nguoi choi), viec xin loi vi su bat tien ho gap phai van la dieu can thiet.[/size]

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[size= 14px]3. Dua ra giai phap ro rang: Trinh bay cac buoc khac phuc cu the va thoi gian du kien hoan thanh.[/size]

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[size= 14px]4. Theo doi sau giai quyet: Sau khi van de da duoc xu ly, mot tin nhan hoac cuoc goi ngan gon de xac nhan moi thu da on thoa se tao ra an tuong manh me ve su tan tam.[/size]

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[size= 14px]Viec xu ly khung hoang (handling complaints) tot hon ca viec khong bao gio co loi. Mot nguoi choi duoc ho tro xuat sac sau mot su co co kha nang tro thanh nguoi ung ho trung thanh hon ca nhung nguoi chua tung gap van de gi.[/size]

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[size= 14px]Cong Nghe Ho Tro CSKH Tai 1GOM[/size]

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[size= 14px]De duy tri tieu chuan cao nay, 1GOM khong chi dua vao con nguoi ma con tich hop cong nghe tien tien:[/size]

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[size= 14px]He thong CRM (Quan ly Quan he Khach hang): Giup tong hop moi thong tin tuong tac cua khach hang vao mot ho so duy nhat, dam bao tinh lien tuc trong moi cuoc tro chuyen.[/size]

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[size= 14px]Chatbot Thong minh (AI-Powered): Chatbot duoc su dung de xu ly cac cau hoi thuong gap (FAQ) co ban va cung cap thong tin ngay lap tuc 24/7, giup giam tai cho nhan vien live chat de ho tap trung vao cac van de phuc tap hon.[/size]

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[size= 14px]Phan tich Du lieu Phan hoi: Chung toi thuong xuyen phan tich du lieu tu cac cuoc tro chuyen de xac dinh cac xu huong loi pho bien hoac nhung diem gay nham lan trong san pham, tu do cai thien giao dien va chinh sach.[/size]

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[size= 14px]Ket Luan: Xay Dung Long Tin Tung Tuong Tac[/size]

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[size= 14px]Cham soc khach hang tai 1GOM khong phai la mot phong ban rieng biet, do la triet ly kinh doanh cot loi. Trong mot thi truong ma su canh tranh ve ty le cuoc ngay cang thu hep, dich vu khach hang chinh la "vu khi bi mat" giup 1GOM giu vung vi the dan dau. Bang cach tap trung vao toc do, kien thuc, su ca nhan hoa va viec bien moi tuong tac thanh co hoi xay dung long tin, 1GOM cam ket mang den trai nghiem tot nhat, dam bao nguoi choi luon cam thay duoc chao don, ton trong va an tam khi dat cuoc cung chung toi. Xem them: Lich thi dau[/size]

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